ORDER CANCELLATION / RETURNS GUIDE
Cancelling an order
Should you change your mind and wish to cancel you order please contact firstname.lastname@example.org quoting you order number. It is important to contact us as soon as possible as we dispatch orders twice a day and once an item is dispatched we are unable to cancel an order.
Returning unwanted items
We will accept return of unwanted items up to 14 days after you receive them for whatever reason. However, we can only accept return of the item if it is in an 'unused condition'. The item may be removed from its packaging but must not show any signs of use, and in the case of display screens their screen protectors should not be removed. To obtain a refund all accessories including cables must also be returned with the item. Please also remember to include the order number and/or contact details such as an email address. It is the customers responsibility to ensure that the item is retuned in good condition. Items that arrive damaged due to insufficient packaging cannot be refunded. Wherever possible we recommend using the original packaging and box used to ship the item to you.
Suspected faulty items
PLEASE NOTE: We can only refund items that are non-functioning due to a fault with the item. We cannot provide a refund where the item is no longer working due to misuse (i.e. using the item outside of its specification or in a way in which it was not designed to operate), or accidental damage. We accept returns for faulty items up to 1 year after purchase. When returning the item please remember to include any accessories that came with the item, information about the issue, and contact details so that we can connect the returned item to yourself, such as an email address, order number etc. It is also the customers responsibility to ensure that the item is returned in good condition. Items that arrive damaged due to insufficient packaging cannot be refunded. Wherever possible we recommend using the original packaging and box used to ship the item to you. Before returning the item we recommend reading our 'confirming your item is faulty' section below.
What happens when you receive the item?
Once we receive the item it will be tested to determine the cause of the problem. To minimise inconvenience as much as possible we normally test returned items the same day we receive them. Once we confirm the item is faulty we will normally offer you either a full refund or a replacement, depending on availability.
Who pays for returning the item?
If the item is found to be faulty we can offer to refund any reasonable return costs. We cannot refund for items returned by courier services. You must also obtain a receipt as evidence of the return cost.
What happens if the item is not faulty?
Items found to be in good working order will be returned back to the customer at the customers expense. You will normally be changed a small post and packaging fee to cover the return cost. This will be based on the original shipping fee for the item.
How to confirm your item is faulty before returning it
Most items returned to us turn out to be in good working order. It is for this reason we recommend contacting us for advice before resorting to returning the item. This can be done in two ways:
We recommend taking a look at or support forum (forum.hobbycomponents.com) as most common issues/problems are discussed there. To find the appropriate thread for your product simply use the forums search box to search for the product SKU for your item. The SKU can be found on the product sales page, your invoice and in most cases on the front of the products packaging.
We have a lot of technical experience with the items we sell and in most cases are able to resolve issues remotely. Should you wish to contact us first please make it clear that you would like us to help debug your problem. Also, please include any information you have about the problem. You can obtain technical support for your product by emailing email@example.com
Items damaged in transit
It is our responsibility to ensure that your item arrives to you undamaged and in good working order. We take great care in ensuring your item is packed safely, whilst at the same time ensuring we keep our post and packaging costs low. However, in rare cases parcels can get mishandled by the postal service(s). Should your item arrived damaged we recommend, whenever possible, that you reject the package, or in the case of requiring a signature also note the packaging is damaged. If you have already accepted delivery of the item please contact us at firstname.lastname@example.org as soon as you receive the item. If possible please include images of the damaged item(s) and also any damage to the packaging. Items confirmed to be damaged in transit will be replaced or refunded at our cost.
Once you have read and accepted all of the above terms, please return your item(s) to:
Hobby Components Ltd (Returns)
Unit 19 Clocktower Business Centre