WE ARE UNABLE TO LOOK INTO A DELAYED ORDER UNTIL 15 FULL WORKING DAYS HAVE PASSED. THIS IS A ROYAL MAIL GUIDELINE, NOT HOBBY COMPONENTS. WE ASK FOR YOUR PATIENCE.
IF YOU ARE IN A RUSH FOR AN ITEM, WE ALWAYS RECOMMEND USING SPECIAL DELIVERY AS THIS IS THE ONLY GUARANTEED SERVICE.
Royal Mail International Incident Bulletin Page: http://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin
We know you want your items as quickly as possible, that’s why we process and dispatch your order within 24 hours (excluding Sundays). We only charge one postage fee for multiple items across our entire product range. All delivery options for your location will be presented to you at checkout.
Please check your address is accurate before submitting your order. Once an order is processed we are not normally able to make address changes.
Can I pick up my order in person?
We keep all our stock on-site and orders can be collected in person. When placing an order through our website simply select the “Collection in Person” delivery option and you will not be charged a delivery fee. If travelling from afar, please contact us first to confirm your order will be ready for collection. You will receive an email letting you know your order is ready.
Where do we deliver?
We deliver worldwide, with the exception of Russia and Mexico. If for some reason you are not seeing a delivery option when you checkout, or have any other questions about delivery or your order, please feel free to contact us: firstname.lastname@example.org
How long does delivery take?
Please see the following table for average* delivery times. Due to the current situation caused by the COVID-19 outbreak, delivery times may take longer than the normal times quoted in the tables below. Please see message at the top of this page.
NOTE: SPECIAL DELIVERY PRE 1PM IS NOW PRE 4PM and PRE 9AM IS NOW PRE 11AM - ROYAL MAIL HAVE MADE THESE CHANGES AND THEY ARE OUT OF OUR CONTROL.
* Excludes weekends
** Quoted shipping times in working days and excludes dispatch time.
*** For non-received items you may be asked to complete a claim form which will help us fast-track your refund. PLEASE NOTE refunds for non-received items cannot be made until the maximum delivery time has elapsed.
How do I cancel my order?
Should you change your mind and wish to cancel your order, please contact email@example.com quoting your order number. It is important to contact us as soon as possible as we dispatch orders twice a day and once an order has been dispatched, we are unable to cancel.
When will I receive my item?
Items are normally dispatched within 24 hours (same day if ordered before 2pm excluding weekends). Once dispatched delivery times will depend on your location and chosen delivery service. You can reference the above table to determine when you should expect to receive it by. Please note that quoted average shipping times are for how long an item normally takes to be delivered to your destination, but in some cases may take longer (see maximum shipping time).
Where is my item?
If you selected a tracked service at checkout you will have received a tracking number in your dispatch notification email. For tracked items dispatched by non-courier services you can use your countries postal service website to track your item.
PLEASE NOTE if a non-tracked postage option was selected we will unfortunately be unable to advise as to its current location other than confirming dispatch or delivery.
My order didn't arrive, what should I do?
Items are normally dispatched within 24 hours (same day if ordered before 2pm excluding weekends). Once dispatched, items normally arrive quickly however sometimes orders may take longer to arrive. You can find the average and maximum shipping times for your chosen delivery service from the shipping table above. If your item is taking longer than the average shipping time then we recommend contacting your local post office or mail depot incase of a missed delivery, as a card may not be left. We also recomend checking your delivery address (which can be found in your dispatch notification email or by logging into your account) to ensure it is correct.
How do I find my tracking number?
If you have selected a tracked service, your tracking number will be emailed to you when your order is processed. Please note that tracking information may not update for 24 hours. Please use one of the following links to track your order.
Royal Mail: https://www.royalmail.com/track-your-item
For EU and Rest Of The World orders please use the tracking service on your countries postal service website.