Due to the ever-evolving situation with COVID-19, deliveries to some countries/areas will be delayed. If your country or area is in lock-down or your local postal service is not working at full capacity, please bare in mind that deliveries will be delayed and that, unfortunately, we are unable to control this in any way. Additionally, we are unable to chase the location of shipped items outside the UK if the destination is a country currently locked down. We kindly ask for your patience in this matter. Tracked deliveries should work as normal and show where your order is, but again, updates may be delayed. Some countries have limited flow of post INTO and the country, this means that some countries will see severely extended wait times for orders to arrive. As of September 2020 some post is being shipped via ocean freight. This is extending delivery times, in most areas by up to 30 working days, in harder to reach areas, even longer. Unfortunately there is nothing we can do about this as we aren't made aware which post is and isn't being shipped in this manner.
We will continue to dispatch orders as normal whilst Royal Mail and DHL are in operation.
IF YOU ARE IN A RUSH FOR AN ITEM, WE ALWAYS RECOMMEND USING SPECIAL DELIVERY AS THIS IS THE ONLY GUARANTEED SERVICE.
We are now accepting collection orders. However, we require that you place your order online so that we can prepare it in advance to minimise contact. We would also ask that you wait for confirmation that the order is ready before setting off to collect. When in the building, please maintain the 2m social distancing and if, when you arrive, there is another customer in the office, please wait outside until they leave.
We are seeing delays in delivery across the world (including the UK) and ask that customers bare this in mind when placing orders. For UK customers, when ordering, if you need your items urgently, we ask that you consider using the Special Delivery options available at checkout. Customers are kindly requested to please bare with the postal service(s), who are under tremendous strain at the moment. We are unable to look into the whereabouts of your orders and don't wish to add additional strain to the postal service(s) by sending requests for updates to them. We thank you for your continued patience.
We will post updates to this page if there are any changes to the situation and we would like to thank you for your patience.
Royal Mail International Incident Bulletin Page: http://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin